Privacy Policy

1. Who We Are

TPTS Namibia is a financial technology company registered in Namibia, providing digital payment solutions, regulatory technology (RegTech), insurance technology (InsurTech), wealth management tools (WealthTech), API integration services, and instant transfer capabilities to individuals, SMEs, and corporate organisations across Namibia and the SADC region.

Registered Address: Windhoek, Namibia

Contact Email: info@tptsnam.com

Contact Number: +264 (0) 85 773 8488

2. Information We Collect

We collect personal information to deliver our services effectively and responsibly. The types of information we collect include:

2.1 Information You Provide to Us

• Full name and identity details
• Email address and phone number
• Business name and registration details (for business accounts)
• Banking and financial account information
• Identity verification documents (e.g. national ID, passport)
• Transaction history and payment details
• Support enquiries and correspondence

2.2 Information Collected Automatically

• IP address and device identifiers
• Browser type, operating system, and device type
• Pages visited, time spent on our website, and navigation behaviour
• Cookies and similar tracking technologies

2.3 Information from Third Parties

We may receive information from third parties such as banking institutions, payment processors, regulatory bodies, and identity verification services, where permitted by law and necessary to provide our services.

3. How We Use Your Information

We use your personal information for the following purposes:

• To create and manage your account
• To process and verify transactions
• To provide customer support and respond to enquiries
• To comply with legal and regulatory obligations (including KYC and AML requirements)
• To improve our products, services, and platforms
• To detect, prevent, and investigate fraud or security incidents
• To send service-related communications and updates
• To conduct analytics and platform performance monitoring
• To send marketing communications where you have provided consent

4. Legal Basis for Processing

TPTS Namibia processes your personal data on the following legal grounds in accordance with applicable Namibian law and data protection principles:

• Contractual necessity — to fulfil our obligations to you as a user or business client
• Legal obligation — to comply with financial regulations, tax laws, and anti-money laundering requirements
• Legitimate interests — to operate, secure, and improve our services
• Consent — for marketing communications and optional data uses where we have sought your explicit agreement

5. How We Share Your Information

We do not sell your personal information to third parties. We may share your data only in the following circumstances:

• With payment processors, banking partners, and financial institutions as required to complete transactions
• With regulatory authorities, law enforcement, or government bodies when legally required
• With third-party service providers who process data on our behalf (e.g. hosting providers, IT support), subject to data processing agreements
• With your explicit consent for any other purpose not described in this policy

All third parties we engage are required to handle your data securely and in compliance with applicable privacy obligations.

6. Data Retention

We retain your personal information for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law. In general:

• Account and transaction records are retained for a minimum of five (5) years in compliance with financial regulations
• Support and communication records are retained for up to three (3) years
• Marketing preference records are retained until you withdraw consent

After the applicable retention period, we securely delete or anonymise your personal data.

7. Data Security

We take the security of your personal information seriously. TPTS Namibia employs the following measures to protect your data:

• Industry-standard encryption for data in transit and at rest
• Secure authentication and access controls for all platforms
• Regular security assessments and vulnerability management
• Staff training on data protection and privacy best practices
• Incident response procedures to address data breaches promptly

While we take all reasonable steps to protect your information, no system is entirely immune to security risks. We encourage users to maintain strong passwords and report any suspicious activity immediately.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyse site traffic, and remember your preferences.

Types of cookies we use:

• Essential cookies — required for the website to function correctly
• Analytics cookies — to understand how visitors use our site (e.g. Google Analytics)
• Preference cookies — to remember your settings and preferences

You may control cookie settings through your browser settings at any time. Disabling certain cookies may affect the functionality of our website.

9. Your Rights

Subject to applicable law, you have the following rights regarding your personal information:

• Right of access — to request a copy of the personal data we hold about you
• Right to rectification — to request correction of inaccurate or incomplete data
• Right to erasure — to request deletion of your personal data where it is no longer necessary
• Right to restrict processing — to request that we limit how we use your data
• Right to object — to object to processing based on legitimate interests or for direct marketing
• Right to data portability — to receive your data in a structured, commonly used format
• Right to withdraw consent — to withdraw your consent at any time where processing is based on consent

To exercise any of these rights, please contact us at info@tptsnam.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

10. Children’s Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal information without parental consent, please contact us immediately and we will take steps to remove such information.

11. Third-Party Links

Our website may contain links to third-party websites or services. This Privacy Policy does not apply to those external platforms. We encourage you to review the privacy policies of any third-party sites you visit, as we have no control over their data practices.

12. International Data Transfers

If we transfer your personal data outside of Namibia — for example, to service providers in other countries — we will ensure that appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will notify you via email or a prominent notice on our website. The “Last Updated” date at the top of this page reflects the most recent revision.

We encourage you to review this policy periodically to stay informed about how we protect your information.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

TPTS Namibia (Pty) Ltd

Windhoek, Namibia

+264 (0) 85 773 8488

info@tptsnam.com

www.tptsnam.com

TPTS Namibia — Secure. Transparent. Compliant