Support

At TPTS Namibia, we are committed to providing you with responsive, knowledgeable, and friendly support. Whether you are a business integrating our payment solutions or an individual using our platforms, our team is here to help you every step of the way.

How Can We Help You?

Our support team is available to assist with the following:

Account setup and onboarding
Technical troubleshooting and platform issues
Transaction queries and reconciliation support
Integration assistance (POS, API, and payment gateways)
Billing and pricing enquiries
Compliance and regulatory guidance
General product information

Contact Our Support Team

Phone Support

Speak directly with one of our support agents for urgent or complex queries.

+264 (0) 85 773 8488

Available: Monday to Friday, 08:00 – 17:00 (WAT)

Email Support

For non-urgent enquiries, documentation requests, or detailed technical questions, please reach out via email. We aim to respond within one (1) business day.

info@tptsnam.com

Online Contact Form

Visit our Contact page at tptsnam.com/contact and submit your enquiry directly through our website. Please include as much detail as possible so we can assist you efficiently.

Physical Address

For scheduled meetings or in-person consultations, our team is based in Windhoek, Namibia. Please contact us in advance to arrange an appointment.

Windhoek, Namibia

Frequently Asked Questions

Before reaching out to support, you may find answers to common questions on our FAQ section on the homepage at tptsnam.com. The FAQ covers topics such as:

What services TPTS offers
Who can use our platforms
How our systems are secured
How pricing and costs are structured

Technical Support

Our technical support team specialises in helping businesses integrate and troubleshoot our fintech solutions. Whether you are experiencing issues with POS terminal connectivity, API integration, real-time transaction processing, or multi-channel payment configurations, our engineers are equipped to assist you.

When contacting technical support, please have the following ready:

Your account or business name
A description of the issue and any error messages
Steps you have already taken to resolve the issue
The device or platform you are using

Feedback and Complaints

We take your feedback seriously. If you are unsatisfied with any aspect of our service, please contact us at info@tptsnam.com. We will acknowledge your complaint within one (1) business day and work to resolve it promptly and professionally.

Your feedback helps us improve our products and service delivery for all clients.

Service Availability

TPTS Namibia strives to maintain the highest levels of platform uptime and reliability. In the event of planned maintenance or unexpected downtime, we will communicate updates through our official channels including email and our website.

TPTS Namibia — Transforming the way you interact with money and technology.